Customer Help Center
Require assistance? You're in the right place! From convenient self-service tools to responsive live support, we've got you covered.
Self-Service Tools
FAQ
Can I track the progress of my custom order?
Yes, we provide updates on the progress of custom orders. You will be informed of key milestones, and our customer service team is available to answer any questions you may have.
Do you have a return policy?
Yes, we have a return policy. Please refer to our return policy page or contact our customer service team for details on returns and exchanges.
Can I purchase loose gemstones from your company?
Yes, we offer a selection of loose gemstones for purchase. Our gemstones are carefully sourced and certified for quality and authenticity.
How do I care for and clean my jewelry purchased from your company?
We provide care instructions with each purchase. Generally, we recommend gentle cleaning with a soft cloth and periodic professional cleaning to maintain the luster of your jewelry.
Do you offer warranties on your jewelry products?
Yes, we provide a 3-month warranty on our jewelry products.
What materials do you use in your jewelry manufacturing process?
We use a variety of high-quality materials, including precious metals such as gold, silver, and platinum, as well as gemstones sourced from reputable suppliers.
Can I customize a piece of jewelry to suit my preferences?
Absolutely! We offer customization services to create unique and personalized pieces. Contact our design team to discuss your ideas and preferences.
How long does it take to manufacture a custom-designed piece of jewelry?
The timeline for custom orders varies depending on the complexity of the design. Our team will provide you with an estimated timeframe during the consultation process.
Do you offer repair services for damaged or broken jewelry?
Yes, we provide jewelry repair services. Bring your damaged piece to our store, and our skilled craftsmen will assess the damage and provide a repair estimate.
What quality standards do you adhere to in your manufacturing process?
We adhere to the highest quality standards in the industry. Our craftsmen are skilled professionals, and we use stringent quality control measures to ensure each piece meets our exacting standards.